We hope you will love everything that you order from us, but if something isn’t quite right you can return your order.
Our returns policy applies to sale items as well. Please ensure that all items are returned clean, and unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes.
Register your return here. Enter your order number and the email address you used at the time of purchase.
Return with Budbee
If you live in the Netherlands, Belgium, Denmark or Finland and have got your order delivered via Budbee, you can book a return via the tracking link or the Budbee app. The return cost is 6 EUR / 50 DKK.
Return with DHL
If you got your order delivered via DHL Parcel Connect, you can return your order using the included return shipping label. Drop off your parcel at a DHL Service Point. The return cost is 12 EUR / 90 DKK.
For countries where we only offer FedEx and UPS we, unfortunately, don't offer return shipping yet, then arrange the return to the below address. Please use a trackable shipping option.
GRANDPA AB
Gotlandsgatan 44
S-116 65 Stockholm
Sweden
If you live in the UK, Switzerland or the US it's important that you pay for both shipping and toll declaration, otherwise, we can't receive your shipment. Mark the shipping documents with “Product return“ and include information about the product type, original tracking number and product value due to customs handling.
Once we have received and processed your return in our warehouse, you will receive a confirmation by e-mail. We’ll give you a refund by the same method you used to pay after your returned item(s) is received at our warehouse.
If you have any questions you are welcome to contact us at shop@grandpastore.com or call us at +46 (0)10-516 44 80.