Answers to our most frequently asked questions will be found here! If you cannot find an answer to your question here, please contact us at shop@grandpastore.com 

Can I cancel or change my order?

We can't make changes but we can cancel your order until you have received a confirmation that your order has been shipped. Contact us at shop@grandpastore.com as soon as possible, and we will do our best to help you.

My order has not arrived as planned, what happened?

If you haven’t received your order within the estimated time of delivery in your order confirmation, please contact shop@grandpastore.com and we will help you locate your parcel.

How do I return an order/item?

We offer a 14-day full return policy from the day you receive your order. More information and return instructions can be found here.

How do I know if my return has been received?

Once we have received and processed your return, you will get an email confirmation of your return.

When will I receive my refund?

After we have received your return and processed it, we will initiate a transfer to the payment method used in the checkout. Please note that it may take up to 10 business days before your refund settles in your account.

I received a damaged or incorrect item, what should I do?

If you have received a damaged or incorrect item, please contact shop@grandpastore.com as soon as possible with your name, order number, details of the issue, and pictures of the product.