We hope you will love everything that you order from us, but if something isn’t quite right you can return your order. We have a 14-day returns policy starting from the day of receiving your package, sale items included.
How to return your order:
Return with Budbee
If you live in the Netherlands, Belgium, Denmark, or Finland and have got your order delivered via Budbee, book a return via the tracking link or the Budbee app. The return cost is 6 EUR / 50 DKK.
Return with Instabox
If you live in Denmark and have got your order delivered via Instabox, book a return via the tracking link you got by SMS. The return cost is 50 DKK.
Return with DHL
If you got your order delivered via DHL Parcel Connect, you can return your order using the included return shipping label. Drop off your parcel at a DHL Service Point. The return cost is 12 EUR / 90 DKK.
Return with FedEx
If you got your order delivered via FedEx and live in the EU, you can return your order using the included return shipping label. The return cost is 15 EUR / 100 DKK
Returns for USA & UK
For the USA & UK we, unfortunately, don't offer return shipping yet, so arrange the return to the address below. Use a trackable shipping option. Save the tracking number and send it to us by email: email@example.com
GRANDPA Co Gimp AB
SE-135 70 Stockholm
If you live in the UK or the US you must pay for both shipping and toll declaration, otherwise, we can't receive your shipment. Mark the shipping documents with “Product return“ and include information about the product type, original tracking number and product value due to customs handling.
Upon receipt of your returned item at our warehouse, please allow up to 14 business days for the processing of your return. During periods of sales and promotions, processing times may be extended. Once the return process is finalized, a confirmation email will be sent to you. Refunds will be issued within 2-5 business days by the same method you used to pay.
If you have any questions you are welcome to contact us at firstname.lastname@example.org or call us at +46 (0)10-516 44 80.