Terms & Conditions

Order and delivery confirmation

When you have completed a purchase you will automatically receive an order confirmation. However, it is only when you have received a delivery confirmation that your order is approved and sent. Should a problem arise with your order, we will contact you via email. In the event of any price errors, we reserve the right to adjust or cancel your order.

Delivery

The available delivery options for your country are shown in our check-out.  Our different shipping services are FedEx International Economy, DHL Parcel Connect and UPS Standard. The shipping cost and expected delivery time will be shown in the checkout.  We ask you to contact our customer service if your package has not arrived within 8 bank days so we can allocate the parcel for you.

Return

We have a 14-day returns policy starting from the day of receiving your package, sale items included. Please note that the product must be returned unused, in its original packaging and including all tags. 

Send us your returned goods with a trackable shipping option to the below address. Include a note with your name and order number.

GRANDPA AB

Gotlandsgatan 44

S-116 65 Stockholm

Sweden

If you live in Norway, Switzerland or USA it's important that you pay for both shipping and toll declaration, otherwise, we can't receive your shipment. For all customers outside of the EU, it's important that you mark the shipping documents with “Product return“ and include information about the product type, original tracking number and product value due to customs handling.

You will get a confirmation by email from us when we have received and approved your return.

Payments

Through Adyen we accept many different payment methods depending on what country you're ordering from. Adyen is one of the world's most renowned payment providers, which offers customers many options while keeping their payment details secure. Some of the payment methods available are:

  • Mastercard / Visa
  • American Express / Diners
  • PayPal
  • Klarna
  • Trustly

Sale and Holidays

The prices during sales are valid until we run out of stock. During sale periods and around Christmas a delay in dispatching your order may occur and the delivery time may be extended.