We hope you will love everything that you order from us, but if something isn’t quite right you can return your order. We have a 14-day returns policy starting from the day of receiving your package, sale items included.
You can withdraw from your purchase through our portal Here.
How to return your order:
Right of Withdrawal
When shopping with us online, you have a 14-day right of withdrawal under applicable law. This means you can cancel your purchase without providing a reason. To exercise your right of withdrawal, please submit your request through our withdrawal portal Here.
Enter your order number and email address, then confirm your request. You will receive a confirmation by email. Depending on the status of your order, you may also receive return instructions by email.
Please note that it may take up to 14 business days from the date your return arrives at our warehouse for us to process your refund. Once your return has been processed, we will send you an email confirming receipt. The refund will then take an additional 2–5 business days to reach your account.
Return with Budbee
If you live in the Netherlands, Belgium, Denmark, or Finland and have got your order delivered via Budbee, book a return via the tracking link or the Budbee app. The return cost is 6 EUR / 50 DKK.
Return with Instabox
If you live in Denmark and have got your order delivered via Instabox, book a return via the tracking link you got by SMS. The return cost is 50 DKK.
Return with DHL
If you got your order delivered via DHL Parcel Connect, you can return your order using the included return shipping label. Drop off your parcel at a DHL Service Point. The return cost is 12 EUR / 90 DKK.
Return with FedEx
If you got your order delivered via FedEx and live in the EU, you can return your order using the included return shipping label. The return cost is 15 EUR / 100 DKK
Returns for USA & UK
For the USA & UK we, unfortunately, don't offer return shipping yet, so arrange the return to the address below. Use a trackable shipping option. Save the tracking number and send it to us by email: shop@grandpastore.com
GRANDPA Co Gimp AB
Vindkraftsvägen 6
SE-135 70 Stockholm
Sweden
If you live in the UK or the US you must pay for both shipping and toll declaration, otherwise, we can't receive your shipment. Mark the shipping documents with “Product return“ and include information about the product type, original tracking number and product value due to customs handling.
Return Process
Upon receipt of your returned item at our warehouse, please allow up to 14 business days for the processing of your return. During periods of sales and promotions, processing times may be extended. Once the return process is finalized, a confirmation email will be sent to you. Refunds will be issued within 2-5 business days by the same method you used to pay.
If you have any questions you are welcome to contact us at shop@grandpastore.com or call us at +46 (0)10-516 44 80.